What is the "Compliance Status" and what does "Approved" mean?

The "Compliance Status" shows whether your account (individual or corporate) meets the required regulatory standards (KYC/AML).

Status definitions:

·       Approved: Our KYC provider has verified your documents successfully. Your account is fully operational.

·       Pending: Your documents are under review. Until approval, your account cannot process new requests or add whitelisted wallets.

·       Rejected: Your verification was not approved. This may be due to:

o   Errors or poor image quality in your documents.

o   Issues related to your nationality (FATF list).

o   Your identity being flagged in a blacklist due to fraudulent activity.

If you believe the rejection was in error, please contact our Support team. You may be asked to resubmit your documents and repeat the process.